Refund Policy

Web Hosting Accounts

All newly registered accounts, as well as upgrades from free to paid accounts, are subject to 30 days money-back guarantee. This is applicable only for annual web hosting plans (1, 2, 3, 4, and 5 years). In case you become dissatisfied with our services at any point within the first 30 days, you will receive a 100% refund for the hosting plan.

In the case of web hosting renewals (after one or more billing cycles), the account is not subject to the 30 days money-back guarantee, hence the rule for the first 30 days does not apply.

Semi-Dedicated and VPS Hosting

The one-month subscriptions for the Semi-Dedicated and VPS Hosting services do not fall in the 30 days money back guarantee. Refunds for 1-month subscriptions for those services can be requested only 5 days after the initial order if the services have been granted. After the 5th day from granting the services, customers can request services cancellation, but a refund will not be issued.
Dedicated IP address purchases for VPS hosting are final, provided on an as-is basis, non-refundable and cannot be changed. To obtain a different IP address, the customer needs to make a purchase for a new IP address.

Domain Names

Domain name sales are final and non-refundable. At the time of purchase, you are the sole owner of the domain(s) purchased through our service. In case you decide to leave our hosting service at the end of your billing cycle or take advantage of the 30 days money-back guarantee, domain names are transferable to another provider.

Changes to registered domain names i.e. incorrect spelling, cannot be made once the domain has been purchased. Please explicitly verify the spelling of your domain name before purchase.

Free Domain Names

In case you get a free domain name within a web hosting package purchased, and you decide to take advantage of the 30 days money-back guarantee, you absolutely agree and understand that domain name registrations/renewals are non-refundable. Therefore, upon requesting a refund based on the 30 days money-back guarantee, you agree that the amount of regular price for the domain name registration/renewal will be held before a refund for the hosting account is issued.

Domain Privacy Protection

Domain privacy protection services are final and non-refundable. In case you decide to leave our hosting service at the end of your billing cycle, domain privacy protection services are not transferable, despite the fact that domain names can be transferred to another provider.

SSL certificates and IP addresses

SSL certificates have to meet different cancellation requirements, to find an up-to-date refund policy for SSL certificates please check our Certificate Services Agreement to find the Subscriber Agreements for your specific SSL type.
IP address purchases for SSL certificates are final, provided on an as-is basis, non-refundable and cannot be changed. The IP addresses for SSL certificates work on a shared principle to reduce costs for the customer.

Zacky Website Builder

The Zacky Website Builder plan is an add-on service that works independently from the hosting platform. The service activation is subject to the 30 days money-back guarantee, but after the 30 day period, the service becomes non-refundable.

Auto-renewals & Chargebacks

We always aim to keep web hosting, VPS, domain, and SSL services without interruption. Therefore, the services we provide will be renewed automatically, unless notified prior to the expiration date of the specific service. Domain and SSL renewals are non-refundable as they are provided by third party companies, which have an irreversible order policy.

Chargebacks are not accepted as a way of refunding. Any client who initiates a credit card chargeback of an order will be a subject to collections and legal actions. He/she will be charged starting from 20.00USD and up to 50.00USD for a higher amount, because when signing up with zettahost.com, customers accept these terms and conditions, thus agreeing to observe them strictly.

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